Returns & Refunds

Returns & Refunds

We want you to love your OLVEXRA lighting. If something isn't right, we're here to help.

Return window

You may request a return within 30 days of receiving your order. Items must be unused, in their original condition and packaging.

Damaged or defective items

If your item arrives damaged or defective, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We'll arrange a replacement or refund.

How to start a return

Please contact us with your order number and reason for return. We'll reply with instructions. Items sent back without first requesting a return may not be accepted.

Refunds

Once your return is received and inspected, we'll notify you and process your refund to the original payment method. Please allow 5–10 business days for the refund to appear.